Shipping & Returns
When will I receive my order?
We try to ship out as soon as possible, typically next day and sometimes even the same day you ordered. Once it’s shipped it will take another 3-5 days for you to receive your order. Please keep in mind we are experiencing delays due to COVID-19. That means delivery times may be longer than expected but we are doing our best to find the most efficient methods.
What does shipping cost?
Shipping is free on orders $65 USD or more. Anything under $65 USD is just $10. This is valid for the contiguous U.S. states only. States outside this region will be subject to up-to-date UPS shipping costs.
Do you ship across the USA? What about Canada?
Yes, we ship nation-wide!
If you’re located in Canada the shipping can be expensive but if you order enough it can be worthwhile. Keep in mind that the package can be subject to import duties & customs brokerage fees which will be an additional expense and charged at the time of delivery by UPS. Send us a message at firstname.lastname@example.org if you have more questions about Canadian orders.
What if I need to change my order?
Orders are processed pretty quickly but if you message us within a few hours we should be able to make any necessary changes for you. Email us as soon as you can at email@example.com
Can I return or exchange my order?
If you should require a return, refund or exchange you have up to 14 days from the date of purchase, subject to below:
If you haven’t used the product, we’ll exchange it (if the product you received was incorrect) or refund you in full using the same method of payment as your initial purchase.
If you have opened and consumed a portion of the product, no refund or exchange can be given.
We cannot exchange or refund gift vouchers or promotional items.
How do I return an order?
Please contact us at firstname.lastname@example.org and our Customer Service team will be in touch regarding the next steps of the process. When making this enquiry, we require your order number, full name and contact details.
When can I expect my refund or exchange?
Generally, our refunds/exchanges take 3-5 business days to process from receipt of the returned order. Please allow 3-10 business days for your exchanged products to arrive or 7-10 business days for your funds to be visible in your account. If further information is required from us regarding the return of your refund/exchange, this will affect the processing timeframe. We ask that a tracking number is obtained from your shipping provider when returning your order.
What if my product is incorrect or damaged?
Please contact us at email@example.com within 7 days of purchase with your order number and details of the incorrect or damaged product.
You may be required to provide photographs of the damaged goods so we can investigate into the shipping/packaging process to ensure this won’t happen again.
If there is a problem when receiving your order, please contact us as soon as possible so that we can assist you with the appropriate refund or replacement. To enable the Customer Service team to efficiently address your enquiry, please provide your order number, full name and contact details.